Patient Privacy Policy Pune Hospital

Effective date: January/2026

1. Introduction

Ruby Hall Clinic (“Ruby Hall Clinic”, “we”, “us”, or “our”) welcomes you to its website and looks forward to a meaningful and trusted interaction with you. Ruby Hall Clinic is a multi-speciality healthcare organisation providing clinical, diagnostic, preventive, and support services directly and through its authorised agents, consultants, associates, representatives, and third-party service providers (“Partners”).

This privacy policy applies to Main Ruby Hall Clinic located at Sasoon Road, Pune and its subsidiary companies (including Ruby Hall Clinic located at Hinjewadi, Wanowrie and Shirur) and explains how we collect, use, share, handle, process and protect personal information.

2. Why This Privacy Policy

This Privacy Policy is published in compliance with Section 43A of the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and Data Privacy and Data Protection Law, 2023.

Policy Objectives

• The types of personal information collected from users, including sensitive personal data or information.
• The purpose, manner, and modes of collection, usage, and processing of such information.
• The circumstances under which such information may be disclosed and the entities to whom it may be shared.
• To ensure transparency, accountability, and trust while handling personal information.

3. Collection Of Personal Information

In order to provide effective, safe, and quality healthcare services and to manage its operational requirements, Ruby Hall Clinic may collect personal information that is voluntarily provided by you. The information collected may include Personally Identifiable Information such as:

• Contact details such as name, address, email address, and telephone number.
• Demographic information such as gender, date of birth, age, and location.
• Clinical records including diagnostic reports, prescriptions, and treatment notes.
• Identity documents such as Aadhaar or other government-issued identification.
• Insurance and billing information such as your insurance carrier and insurance plan.

Sensitive Personal Data

Sensitive personal data may include passwords, financial information, physical or mental health conditions, medical records and history, and biometric information.

4. Use Of Personal Information

Ruby Hall Clinic collects and processes personal data only for clear, lawful, and specific purposes, including providing medical services, managing hospital operations, and complying with applicable laws.

Collection and Processing of Aadhaar

Ruby Hall Clinic may collect Aadhaar information for purposes such as identification, verification, or insurance processing. Submission of Aadhaar is not mandatory, and medical services shall not be denied solely on the basis of non-submission.

5. Consent

By providing your personal information or availing our services, you confirm that you have freely, specifically, and informedly consented to the collection, use, and processing of your personal information in accordance with this Privacy Policy.

Processing data of legally incapacitated persons

Ruby Hall Clinic shall obtain verifiable consent of the parent or lawful guardian before processing any personal data of a minor or person of unsound mind.

6. Sharing And Transfer Of Personal Information

You authorize Ruby Hall Clinic to disclose or transfer personal data only to the extent necessary to its affiliates, associates, agents, and processors for defined purposes. We do not endorse any sale or commercial exploitation of data.

7. Use Of Cookies

We may place temporary or persistent cookies on your computer or device. You may choose to delete or block these through your browser settings, though certain features of the Website may not be available.

8. Security

We have implemented reasonable security practices and procedures, including role-based access controls and encryption. While we take appropriate steps to safeguard information, you acknowledge that the internet is not completely secure.

9. Third-Party Links

The inclusion of any third-party website links does not constitute an endorsement. We are not responsible for the content, terms of use, or privacy policies of such external websites.

10. Retention Of Personal Information

Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected or as required under applicable law, including medical record retention requirements.

11. Rights Of Data Principal

• Access information regarding the personal data processed by Ruby Hall Clinic.
• Request correction or updating of inaccurate or incomplete data.
• Withdraw consent for processing of personal data.
• Seek redressal of grievances.
• Nominate another individual to exercise rights in the event of death or incapacity.

12. Amendments To This Privacy Policy

We may amend this Privacy Policy from time to time. Any updates will be made available on our official website. Continued use of services constitutes acknowledgment of the revised Policy.

13. Grievance Redressal

Ruby Hall Clinic has designated a Grievance Officer to address concerns:

Phone: +91 20 6645 5349
Email: patientrelation@rubyhall.com
Address: 40, Sassoon Road, Sangamvadi, Pune, Maharashtra – 411001